Privacy Policy

At ConnectCRM, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our CRM platform. ConnectCRM is owned and operated by CodeConnect (www.codeconnect.in), an Indian company.

This electronic record is generated by a computer system and does not require any physical or digital signatures, as per the provisions of the Information Technology Act, 2000 and rules made there under.

By using ConnectCRM, you clearly agree and acknowledge to be bound by terms of this policy. References in this policy to "we" or "us" or "web" or "site" or "app" or "products/solutions" or "services" or "LLP firm" are references to ConnectCRM and its integrated systems and "you" as a user of ConnectCRM.

ConnectCRM is an application to track and analyse call activities of your business phones given to your team members. There are two aspects of this application:

1. Mobile Application (ConnectCRM App)
2. Web Application

On installing this mobile application in a device, the application accesses contacts, location, battery information, calling activities and call recordings of the phone given to your employee and call recordings will be of the specified SIM enabled by the user of the app at the time of setting/initialisation of the app. We do not record any call recordings or trace any call activities without the user's consent. Through the web application, a user can get detailed information about the calling activities of your employee. App enables you to summarize team-wide call logs and acquire useful insights for analysing your team's performance and making smart business decisions.

Information We Collect

We collect various types of information when you use ConnectCRM:

1. Personal Information: When you sign up for ConnectCRM, we may collect your name, email address, phone number, company name, your preferred currency, current timezone and other contact details.
2. Usage Data: We collect information about how you use ConnectCRM, such as your actions within the platform, IP address, browser type, referring/exit pages, location of the device(for Geo location feature) and timestamps.
3. Cookies: We use cookies and similar tracking technologies to enhance your experience and collect information about your usage patterns.
4. Device Information: We may collect information about the devices you use to access ConnectCRM, such as device ID, model, mobile number, version of installed app, operating system version, and location information.
5. Contact List: If you choose to import or add contacts within ConnectCRM, we may collect the names, phone numbers, and email addresses, residential addresses and other relatable personal and professional details of those contacts.
6. Lead Information: When you add leads in ConnectCRM, we may collect their name, company, contact details, address, and other relevant information.
7. Call Log Information: If you use ConnectCRM's call tracking features, we may collect call time, duration, type, numbers involved, recordings, and notes.

How We Use Your Information

We use the collected information for the following purposes:

1. To provide, maintain, and improve ConnectCRM's features and services.
2. To personalize your experience and deliver relevant content.
3. To send you notifications, updates, and promotional messages related to ConnectCRM.
4. To analyze usage trends and gather statistical information for business purposes.
5. To detect, prevent, and address technical issues and ensure the security of our platform.

Information Sharing and Disclosure

We may share your information in the following circumstances:

1. With your consent or at your direction.
2. With third-party service providers who assist us in operating ConnectCRM and conducting our business.
3. To comply with legal obligations, enforce our policies, or protect the rights and safety of CodeConnect and our users.
4. In connection with a merger, acquisition, or sale of assets, in which case we will notify you of any changes in ownership or use of your information.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent.

Data Security

We implement reasonable security practices as per Rule 8 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of the Information Technology Act, 2000 amended through the Information Technology Amendment Act, 2008.

We have implemented various security measures to protect your information, including:

• Strong password, OTP, and other general security controls
• HTTPS encryption
• Sensitive data encryption
• Firewalls
• Hosting on secure AWS Cloud Servers
• Regular security awareness training for our team

Your Choices

You have the following choices regarding your information:

1. You can update or correct your account information within ConnectCRM.
2. You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the email.
3. You have the option to withdraw your consent for the use of your sensitive personal data by sending a written request to our registered address.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

Contact Us

If you have any questions, grievances, or concerns about this Privacy Policy or our privacy practices, please contact our Grievance Officer:

By using ConnectCRM, you signify your acceptance of this Privacy Policy. If you do not agree with any term in this policy, please refrain from using our platform.